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Their winnings were denied. Because the payout was delayed, he contacted the casino for an explanation and they said to him that he had broken a few rules of the casino.
One of them was that he had used someone else's card to deposit money into the casino. The player claimed that wasn't true. No further update is available ever since.
Insufficient evidence from casino. After the player made a deposit and sent his documents for verification, his account was blocked for security check.
The player, Betwolf, made a deposit of bigger amount, then sent the necessary documents for verification to the casino but three days later, his account got blocked and all the casino told him was that it was due to a security check.
When the player investigated on it, he found out that the casino belonged to a group of casinos from which he had self-excluded himself from.
Therefore, it was supposed to be valid for this casino as well but they still allowed him to open an account and deposit.
The casino responded by saying that they had changed the license and they were not obliged to transfer the self-excluded accounts under a new license.
Then they said that the player had asked for a self-exclusion but this process has never been accomplished properly and therefore was not valid.
However, the casino failed to provide relevant proofs so this complaint was found for the player. The casino offered the player to take back his deposited funds but we're not sure if they ever received them.
Black points: 50 for this casino. Player's account got suspended, casino delaying payout. The player requested their first withdrawal at the casino and their account got temporarily limited as per a standard routine check.
A couple of weeks later, the casino requested the player to send some documents for verification. The player sent all the requested documents but later on, the casino requester additional documents.
The player sent those as well and claimed there was no contact from the casino afterward. There's no other information available. Disputed amount:??
Delayed payment, likely paid. Delayed payout process. The withdrawal was still pending after more than 3 weeks.
The casino nor the player commented on this complaint since then. No further information is available. Complaints on related Pelaa Casino Same management.
Waiting for decission of regulator. Black points: 0. Extremely delayed withdrawal process for an unknown reason. After doing so, the games were no longer available to them so they decided to request a withdrawal all over again.
The casino asked the player to provide documents for verification multiple times in the row, but even after that, the player didn't receive the money.
They then submitted a complaint and because that didn't help to resolve their issue either, they then contacted the Malta Gaming Authority for help.
There's no further information received from them yet and in the meantime, the complaint remains unresolved. Complaints on related Spela Casino Same management.
Delayed account verification and withdrawal process. He waited longer than expected and over a month and a half later, the player still didn't receive his winnings.
There's no further information provider after that. The casino never responded to the complaint and it remained unsolved. Complaints on related Kassu Casino Same management.
Delayed verification and withdrawal request. More than a month later, the player received another message from the casino asking to send a better photo of their driving license to verify their account.
The player sent the photos and haven't heard from the casino since nor did they receive the payment. The casino did not react to the player's public complaint and it remained unsolved.
Casino delaying player's withdrawal request for an unknown reason. There were no updates from the casino until after the player sent an e-mail and was told the request had been escalated to the relevant department.
However, there were no further updates on the matter and even after more than 3 months, the player still has not been paid out. Complicated and delayed account verification and withdrawal process.
The player from the United Kingdom submitted a withdrawal request and was asked to send documents for identity verification including a photograph of them holding a note in their hand.
More than a month later, the player sent all the requested documents. About ten days later, the casino got back to the player and asked them for another photograph because the first one was deemed too dark and the card number on it was not visible.
The player sent another photograph but the casino has not responded nor was the player paid out. The casino did not react to the player's public complaint.
Delayed and complicated account verification and withdrawal process. After they sent all the requested documents they then got a message from the casino saying the documents had been rejected due to poor quality, therefore the player sent the documents once again.
A few days later after contacting the support for an update, they were told the verification process would take longer than normal due to the pandemic occurring at that time.
After a few more days, the player decided to raise the complaint with the UKGC since the withdrawal request still had not been processed.
No other details are available ever since then. Complaints on related Casino Gods Same management. Delayed account verification process. The player joined the casino and accepted the welcome offer.
The player submitted all the requested documents and after that, their account had been locked. They have not got an update nor any response from the casino ever since.
Player was accused of fraudulent activities and their winnings were removed. They then sent all the requested documents for verification and more than two weeks later, the casino requested the player to resend some documents once more since the ones previously sent were rejected.
The player sent the requested documents including the bank statement containing the player's updated address since they had moved home in the meantime.
Later on, the player got a message from the casino saying their account was closed and their winnings removed due to a breach of the Terms and Conditions.
The player was not aware of breaching any term. They assumed there was a problem with the address from the new bank statement not matching the previous one, and explained the situation to the casino.
The casino proclaimed that their decision was final and the reason for their decision was that the player failed to provide the original documents.
The player claimed all the documents were original and decided to raise the complaint to the relevant ADR - IBAS which the result is yet unknown.
Complaints on related Sloty Casino Same management. The player's account was blocked and he was accused of a fraud. The casino didn't provide sufficient evidence.
After registration, the player accepted the sign-up offer and started playing. He won and he was asked to send some documents for verification.
The player provided all the necessary documents several times but after a long wait, the player was accused of collusion, cheating criminal activity and a fraud, he was asked to withdraw his deposit after which his account was blocked.
Uncertain case, good regulator. Player's account was closed without any explanation from the casino. Later on, the casino asked the player to provide documents for verification and after that, they closed their account.
No further information is available and the complaint remains unsolved. Black points: 76 for this casino.
Delayed verification and withdrawal process. They found out from the casino that their account was undergoing a routine check by the finance team and that they would receive an email once it was done.
Later on, the casino asked the player to provide documents for their account verification, which they did right away. They were asked to provide additional documents which they also sent to the casino and found out that the email they were using to communicate with the casino was misspelled.
No further details are available. Player's withdrawal request got delayed. However, the payout became delayed due to the casino ignoring the player's request.
The bonus comes as an apple pie but could also be misleading at times. Hence reading the terms carefully is best and so keep track of bonus terms so that you do not end up losing any benefit.
It could be sometimes frustrating if you have just had a good win but are not entitled to a bonus. It is good to give in to the temptation of winning more but leaving the fund online is not a good and safe option.
It is better to withdraw once you have had a sizable win. You can always choose to deposit again another time if you want to.
Watch your spend taking intermittent breaks. It is not good to play for hours together without budging from your seat, getting carried away.
The enjoyable experience should not end up as a daunting task to fulfill. Do not lose the money you cannot afford, and so ensure you learn to draw a line to your budget.
Genesis online Casino also portrays a gaming responsibility statement on its website. Here the leading authority for social impact in the UK gambling commission, Gamcare, offers to counsel and render actual help.
People are advised to use the ir website: www. There is also help rendered for gambling therapy. Genesis gaming site does not promote or encourage any underage gambling.
All Verifications are duly conducted prior to, and verifications are done for payments. The Filtering Systems of Genesis are also active to regulate internet access and to prevent children from accessing it.
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